2012 Conference Day 1

 

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Tuesday, March 13, 2012
METERING, BILLING/MDM — Conference Day 1

7:00 – 8:00 am Registration Opens/Morning Coffee in Exhibit Hall
8:00 – 8:05 am Welcome
Mark Walker, VP, North America, Spintelligent LLC
8:05 – 8:45 am Opening Keynote Session: The Utility of the FutureSDG&E Chairman and CEO, Jessie J. Knight Jr. will deliver the visionary keynote address to open Metering America. In his talk, Jessie will paint a picture of the way SDG&E are meeting the challenges of delivering energy in the midst of shifting technological advances, regulatory requirements and customer demands. These include:

  • How to meet requirements for renewables integration by 2020 while balancing the grid for reliable and safe energy delivery
  • How to set future facing rates to take into account net energy users and spread the cost of running a complex grid for the benefit of all
  • What the “Utility of the Future” will look like, as we transition from energy generation and delivery businesses to “Energy Services and Infrastructure Optimizers”

Jessie Knight Jr. Chairman and CEO, San Diego Gas & Electric, (SDG&E)
8:50 – 9:15 am

METERING AMERICA TRACK

Case Study: A 10-year Journey from the Potential of AMR to Deploying Smart Grid Projects Today

  • Key steps taken to get from the concept of implementing advanced meter
    reading technology to actually deploying the latest in smart grid technologies
  • The benefit of remote automated disconnect to advanced demand response
  • Advantages of load reduction programs

Eddie Andrews, VP Power System Operations, Nashville Electric

MDM/BILLING/CUSTOMER ENGAGEMENT TRACK

Consumer Confidence: One Step at a Time

  • Six- Steps in achieving Consumer Confidence
  • Three- Levels of Customer Ownership
  • One- New chapter in Meter Deployment Acceptance

Gary Smith, Program Director, NV Energy
9:20 – 9:45 am METERING AMERICA TRACK

Vendor Showcase: Live demonstrations and product shootout
Delegates are invited to view the latest and greatest solutions in smart metering, AMI and communications infrastructure where leading vendors will showcase what they can do for you today.
Each vendor will provide you with a live 10-minute demonstration of their solutions, so you can quickly filter the best fit for your needs, saving you time and effort when back in the office.

 MDM/BILLING/CUSTOMER ENGAGEMENT TRACK

Dynamic Pricing to Enhance the Customer RelationshipThe Utility/Customer relationship is changing technology enhancements,
competition, changes in the energy mix (renewables), and dynamic rates.

  • What will be San Diego Gas and Electric’s role/relationship with the customer
    in 2020?
  • What needs to change to make this happen?
  • Who will be the winners and losers?

Ted Reguly, Director Customer Programs and Assistance, San Diego Gas &
Electric (SDG&E)
GENERAL SESSION
9:50 – 10:30 am Panel: Leveraging the Power of Social Media for Your Utility

  • Creating a social media strategy
  • How to measure, monitor, and analyze the success of your social media program
  • Gaining internal buy-in

Moderator: Reid Carr, President, Red Door Interactive

Panelists: April Bolduc, Media & Communications Manager, San Diego Gas & Electric (SDG&E)

Shannon Reed, Public Affairs Manager, Irvine Ranch Water District (IRWD)

Mike Stephens, Manager Corporate and Internet Communication, Salt River Project Power and Water (SRP)
Tom Walker, Director of Edison SmartConnect Business Integration & CSBU PMO, Southern California Edison (SCE)
10:30 – 11:10 am Morning Networking Break in the Exhibit Hall
10:45 – 11:05 am Speed Networking:
Increase your exposure at the conference and accelerate your contacts by exchanging information with delegates who are eager to interact and share news about how they are contributing to the business of energy.
11:15 – 11:55 am METERING AMERICA TRACK Panel: The Lessons California Learned from its SmartMeter Deployment

  • Determining if the meter data collected is correct to avoid billing errors
  • Reviewing privacy issues that can arise when customers don’t want to share
    their meter data
  • Best tips for handling the hurdles that come up during deployment of smart
    metering

Moderator: Marzia Zafar, Business and Community Outreach Supervisor, CPUC
Panelists: Cherie Chan, Public Utillities Regulatry Analyst, CA Public Utilities
Commission, (DRA)
Cliff Gleicher, Senior Director SmartMeter, Pacific Gas & Electric, (PG&E)
Michael Shames, Executive Director, Utility Consumers’ Action Network (UCAN)

MDM/BILLING/CUSTOMER ENGAGEMENT TRACK

Panel: Real-World Lessons Applying Meter Data to Demand Response

Panel of leading practitioners share lessons from real-world implementations

  • Learn how to gain results for your utility by feeding AMI data into a demand
    response program
  • Discover what technical roadblocks stand in the way
  • Review the regulatory challenges which may crop up
  • Best practices for presenting your program to customers so they sign up and
    stay signed up
  • Determine whether you need time of use (TOU) pricing or are there other mechanisms just as successful?

Moderator: Elliot Boardman, Executive Director, Peak Load Management
Alliance (PMLA)

Panelists: Victor (Tor) Garman, C.E.M., Project Manager, Demand Response and
Distributed Energy Resources, NV Energy

Craig Johnston, Former VP Strategy, Development & Marketing, Oklahoma Gas & Electric (OGE)

Michael Pesin, Chief Technology Advisor & Smart Grid Architect, Seattle City
Light (SCL)
12:00 – 12:45 pm Vendor Showcase: Live demonstrations and product shootout The Scott Tour
The “Scott Tour” expert tour will guide attendees through the exhibit hall with an up-close look at vendors’ solutions. Sign up up participate at the registration desk – space for only 20 participants available.

Howard Scott, Ph.D., Managing Partner, Cognyst Advisors
12:45 – 2:00 pm Lunch in the Exhibit Hall
1:00 – 1:45 pm The Scott Tour
The “Scott Tour” expert tour will guide attendees through the exhibit hall with an up-close look at vendors’ solutions. Sign up up participate at the registration desk – space for only 20 participants available.

Howard Scott, Ph.D., Managing Partner, Cognyst Advisors

GENERAL SESSION
2:00 – 2:10 pm Keynote Chair Introduction
2:10 – 3:30 pm Keynote Panel: AMI Deployments From Around the World

  • Solving diverse challenges in energy management abroad
  • Smart meters proven at scale in the most complex international environments
  • Universal lessons every utility can use

Moderator: Howard Scott, Ph.D., Managing Partner, Cognyst Advisors
Panelists: Campbell Hawkins, Manager, Edison SmartConnect™, Southern California Edison (SCE) of USA
Martin Hill, Future Networks Manager, ScottishPower EnergyNetworks of United Kingdom
Jeferson Marcondes, Board Business Advisor, EDP Bandeirante of Brazil
Robert Denda, Ph.D., Smart Metering Project Coordinator, Endesa of Spain
3:30 – 4:00 pm Afternoon Networking Break in the Exhibit Hall
4:00 – 4:45 pm METERING AMERICA TRACK Panel: Leveraging the Meter to Improve Your Grid Optimization and Distribution Automation EffortsFor many utilities, the value of smart meters can really be leveraged postinstallation
through applications that help improve operational efficiency and achieve both cost savings and more reliable delivery. Lee Krevert, SDG&Es Director for Smart Grid, joins a panel of experts to reveal precisely how meter data can improve other parts of the utility operation. Areas covered will include outage management; network modeling and load forecasting; volt/VAR optimization, and more.Moderator: Jesse Berst, Managing Director, Global Smart EnergyPanelists: Robert Frazier, Director of Technology, Houston Electric, CenterPoint Energy

Lee Krevat, Director-Smart Grid, San Diego Gas & Electric (SDG&E)

 MDM/BILLING/CUSTOMER ENGAGEMENT TRACKGet the Most Value From Your Data Analytics

  • Understanding the value of collecting accurate up-to-date information and as
    well as what the data collected means is one of a utility’s most valuable assets
  • Managing and integrating powerful data across a facility can streamline
    expenses and optimize operations to run more efficiently as well as improve
    maintenance and operation of costly equipment
  • Learn how to avoid data redundancy and error while enabling efficient, costeffective
    collaboration across the utility’s lifecycle

Chris Lewis, Director, Market Development, Cognera
4:45 – 5:30 pm Closing Keynote: Matching the Complex Operational Requirements of a Modern Utility With What Your Customers WantMichael Niggli, SDG&E’s President and COO discusses shaping the execution of meeting customer’s needs and achieving a better understanding of their wants in the everyday requirements of ensuring safe and reliable energy delivery. Topics to be discussed:

  • Do utilities really understand customer wants and needs, and what tools can be used effectively to help them mine this information?
  • What does a modern utility’s operation look like today?
  • How will it change in the next 5-10 years as more distributed generation, EVs and “smart” applications become common place?

Mike Niggli, President and Chief Operating Officer, San Diego Gas & Electric (SDG&E)
5:30 – 7:00 pm Metering International Excellence Awards Reception – in the Exhibit Hall
Sponsored by: AT&T